Licence and security at Shiny Wilds Casino

Shiny Wilds Casino is operated by HNA Gaming B.V. Account protection rests on three pillars: identity verification, separate player funds and gambling control tools.

Who operates Shiny Wilds Casino

Launched in 2025, the site belongs to HNA Gaming B.V., a company registered and established under the laws of Curaçao. HNA Gaming B.V. operates Shiny Wilds Casino under licence OGL/2024/1191/0663, issued under the Curaçao National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157).

Optimalink Technologies Ltd., a subsidiary of HNA Gaming B.V., acts as an agent on behalf of the operator and processes all payments. By registering, you enter into a contract with HNA Gaming B.V.: the Terms and Conditions, the Privacy Policy, the Cookie Policy and the game rules apply. If two translations differ, the English version of the terms prevails. Declaring and paying any taxes on winnings remains the player's responsibility.

Protecting your data and your money

The safety of funds relies on rules applied to every account, from deposit to withdrawal.

• Separate player funds: held in separate client bank accounts or crypto wallets.
• Anti-money laundering monitoring: all transactions are tracked to detect and prevent money laundering.
• Personal payment methods: deposits come only from methods that belong to you; third-party methods are prohibited.
• Withdrawals to your own accounts: paid via the method used for the deposit, unless stated otherwise; crypto withdrawals go to the designated wallet address.
• Matching name: if the account name differs from the name on the payment method, the account may be suspended.
• One account per player: selling, transferring or acquiring accounts is prohibited.
• Personal data: processed in line with the privacy policy; the data protection officer answers at dpo@hnagaming.com.

In the event of chargebacks or losses caused by a player, the operator reserves the right to recover them directly from the account concerned.

KYC verification and anti-money laundering checks

Verification is not required to start playing at Shiny Wilds, but it can be requested at any time and becomes essential before a withdrawal.

1. Document request: verification can be started at any time to confirm your identity and place of residence.
2. ID document: scan of your passport, ID card or driving licence.
3. Proof of address: bank statement or utility bill.
4. Payment method: copy of the card or screenshot of the e-wallet.
5. Source of funds: additional information may be requested, particularly for large amounts.
6. Approval: until your identity has been verified and authenticated, a withdrawal may be refused and access to certain transactions restricted.

Before processing a withdrawal, the operator may carry out enhanced due diligence and detailed investigations into the account and gaming activity. If misconduct is suspected, deposits, withdrawals or play may be temporarily suspended during the investigation. Deposited funds must never come from criminal activity.

Games from well-known studios

The Shiny Wilds Casino catalogue has more than 5,000 games. Slots come from studios such as Pragmatic Play, Hacksaw Gaming, Nolimit City and Trifecta; live tables are supplied by Evolution Gaming and Pragmatic Play Live.

A demo mode lets you try games without betting real money, except live casino. In the event of a disagreement about a game or a transaction, the casino's transaction database is authoritative. The list of studios is on the providers page.

Tools to stay in control

The responsible gambling tools are managed from your account and the dedicated section, which explains responsible gambling principles and self-exclusion procedures.

• Daily, weekly and monthly deposit limits, set in the "My limits" section.
• Temporary or permanent self-exclusion.
• 24-hour reflection period before any reduction or lifting of a self-exclusion.
• Initial 24-hour cooling-off period.
• Account block.
• Tips for regularly reviewing your gambling habits.

During a self-exclusion, no bonuses or perks are granted, no balance is kept and promotional entries are cancelled. Two international organisations offer help: Gambling Therapy and Gamblers Anonymous. Details are on the responsible gambling page.

If something goes wrong

A complaint starts with customer service, reachable by live chat or by email at support@shinywilds.com. The procedure follows these steps:

1. Contact the support team at support@shinywilds.com.
2. Detailed review of the matter by the team.
3. Resolution depending on the case: clarification, investigation, compensation or refund.
4. Ongoing contact throughout the process.
5. Option to escalate the case to higher management levels.
6. Use of alternative dispute resolution mechanisms if necessary.

The Terms and Conditions set out several situations in which an account may be frozen:

• suspected fraud, cheating, collusion or money laundering;
• incorrect or misleading information at registration;
• account name different from the name on the payment method;
• account access given to another person;
• chargeback request or threat;
• bots or irregular strategies (Martingale, Paroli, bonus hunting);
• suspected compulsive gambling.

Security FAQ

Who is behind Shiny Wilds Casino?

HNA Gaming B.V., registration number 162383, with Optimalink Technologies Ltd. as the agent handling payments.

When do I need to send my documents?

They can be requested at any time, and verification is required before a withdrawal. Have an ID document, proof of address and, if needed, proof of your payment method ready.

How do I set a deposit limit?

Once logged in, open the "My limits" section and choose a daily, weekly or monthly cap.

Adults only. Gambling carries financial risks: set yourself limits and take breaks.