Shiny Wilds Casino terms and conditions

By registering at Shiny Wilds Casino, you enter into a contract with HNA Gaming B.V. The terms and conditions, the privacy policy, the cookie policy and the rules of each game apply; if translations differ, the English version prevails.

1. General provisions

The casino may change its terms and conditions at any time; it is up to you to check them regularly. The software is provided "as is", without warranty, and the casino accepts no liability for telecommunications failures. Each player is solely responsible for declaring and paying any taxes on their winnings.

2. Licence and operator

Shiny Wilds Casino is operated by HNA Gaming B.V., a company registered in Curaçao under number 162383, holder of licence OGL/2024/1191/0663 issued under the Landsverordening op de kansspelen (P.B. 2024, no. 157). Payments are processed by Optimalink Technologies Ltd., a Cypriot subsidiary acting on behalf of HNA Gaming B.V.

3. Accepted currencies

Accounts and payments accept both standard currencies and cryptocurrencies.

4. Access requirements

The service is for adults only. Each player is responsible for the accuracy of the information they provide when using the service.

5. Registration and use of the account

Registration asks for an email address, full name, date of birth and home address, then acceptance of the terms and conditions. Verification is not required to start playing, but the casino may request it at any time.

• One account per player.
• Selling, transferring or acquiring an account is prohibited.
• Using a payment method belonging to a third party is prohibited.
• Withdrawals go through the method used for the deposit, unless the casino states otherwise.
• Deposited funds must be used for play and must not come from criminal activity.

6. Deposits

Deposits are credited as soon as they are processed by the payment provider; third-party fees may apply depending on the method. Minimum amounts and methods are set out on the payments page.

7. Withdrawals

Before any withdrawal, you must wager 100% of your deposit value, and your identity must be verified: ID document, proof of address and, if necessary, a bank statement. The casino may carry out enhanced due diligence procedures, especially for large transactions. Caps and times are on the withdrawals page.

8. Responsible gambling

The responsible gambling tools are set from the account:

• daily, weekly and monthly deposit limits;
• temporary or permanent self-exclusion;
• 24-hour reflection period to reduce or lift a self-exclusion;
• initial 24-hour cooling-off period;
• account block.

During a self-exclusion, no bonuses or perks are granted, no balance can be kept and any promotional entry is cancelled.

9. Inactive accounts and closure

After 6 months of inactivity, HNA Gaming B.V. may charge a monthly administration fee of €5.

9.1. Account closure

If the final withdrawal amount on closure is below €10, it is not refunded and is kept as a closure fee. Deactivating the account cancels accumulated cashback.

10. Fraud prevention

Play must remain recreational. The following behaviour is prohibited:

• multiple accounts, collusion, group play;
• use of bots or automated systems;
• irregular strategies such as Martingale, Paroli or bonus hunting;
• masking your connection details;
• exploiting software bugs or faults;
• fraud, money laundering, abusive refund requests or threats of chargeback.

In the event of a breach, the casino may confiscate deposits, winnings and bonuses, and offset damages or debts against the funds in the account.

11. Bonuses and promotions

With an active bonus, the stake may not exceed €5 per bet or per spin. The real balance is played first; for a mixed bet (real money and bonus), its winnings are credited to the bonus balance. On games with bonus buy, the bet size is the total cost of the feature. The welcome pack terms are set out on the bonus page.

11.1. Validity periods

11.2. Games excluded with an active bonus

Excluded are sports betting, crash games, jackpot games, table games, video poker, live casino and a list of slots published in the bonus terms. Wagering bonus funds on these games leads to confiscation of the bonus and the winnings.

12. Complaints

The complaints procedure follows several steps:

1. Write to customer service: live chat or email.
2. The team looks into the matter in detail.
3. A solution is offered: clarification, investigation, compensation or refund.
4. You can ask for a higher management level to step in.
5. An alternative dispute resolution mechanism can be used if necessary.

The casino's transaction database is authoritative in the event of a dispute.

13. Suspension and termination

The casino may freeze or terminate an account in the event of suspected fraud, cheating, breach of the terms, suspected compulsive gambling, an account name different from the one on the payment method, incorrect registration information, account access given to a third party, problems with creditors or malicious use of the site.

This site is for adults only. Gambling carries a risk of financial loss: set your limits and take breaks.